If the product is not washed or damaged you can send it back to us for a refund. Please include the merchandise, order number, and a note explaining the return; we can refund the price of the your order not including shipping. Just send your returns to: MerchMo, Attn. Returns, 2609 Cruzen St, Nashville, TN 37211. Returns must be sent back to MerchMo/Zambooie within 45 days of purchase. PayPal orders must be sent back within 30 days.
We can, of course, replace faulty merchandise, but we cannot exchange items. If you would prefer another item, just return the unwanted merch for a refund and place a new order for the item you want.
Why is my credit card being denied?
Here are the reasons why your card might be denied:
- The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.
- The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.
I keep trying to place my order but it's not going through. Why?
Make sure you have filled out all of the fields, inluding the country you will ship to. If you still have problems, email firstname.lastname@example.org with a description of your problem and we'll look into your specific case.
How long will it be until my order ships?
We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.
It's been a long time and I still don't have my order. What do I do?
Email us at email@example.com. You need to have your Order Number. This is the number that you received when your order was placed. When you ordered, you were directed to a page where you were prompted to print your receipt--the number is on that page. Once you email us, we'll contact you if we need to or just fix the problem and send you your order.
I hate spam mail, you're not going to use my personal information for anything else, are you?
Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format.
Can I contact the band I'm ordering from through MerchMo/Zambooie?
No, we only run their store and process the orders made through MerchMo/Zambooie. If you have a question for the band you will need to go to the band's site. If you don't know the address of their site, you should be able to get there by clicking on the banner image at the top of their store pages.
Can I place an order without a credit card?
Yes. We do take money orders or cashiers checks. No personal checks and only U.S. currency. To place your order, just go through the process of ordering on the website until you get to the order total page, print two copies of that page, then send one copy along with a money order or cashiers check for the total to: MerchMo, 2609 Cruzen St, Nashville, TN 37211. Please also send us your contact information in case there is a problem with your order.
We don't recommend ordering this way because we can't guarantee how long it will take for your order to get to us and for us to ship it out to you. Plus, there is always a chance that we might run out of an item by the time we receive your order.
What is the Card Code?
The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.